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Welcome to Return Policy of Zoozle

The Member, being a Buyer agrees, acknowledges and undertakes that Zoozle has a definite return policy and it shall be followed in case of return of any Products to the Seller. Return policy is applicable to only those Products that the Buyers have received in a condition that is physically damaged, has missing parts or accessories, defective or substantially different from their description on the product detail page of Zoozle Platform. Return will be processed only when it is established that:

a) The Product was not damaged while in the possession of the Buyer.

b) The Product is not different from what was shipped to the Buyer.

c) The Product returned by the Buyer is in its original condition and form.

d) The Product is not covered in the non-returnable category.

To qualify for Zoozle’s return policy, Buyers have to record a video of unboxing of the package delivered to them and further upload this video on the return window of the official website of Zoozle while filing for a return. Return/replacement has to be claimed within 7 days from the date of delivery of the product. Zoozle will verify the videos uploaded and will initiate the return process post receipt of the return request and verification. Zoozle follows a strict return procedure and will not accept any return request without verifying the unboxing videos of the damaged or wrong Products. Refund for the returned Products will be initiated 15 (Fifteen) days after the product is received by the respective seller and is duly verified. In the event of any discrepancy found in the returned product, return request shall stand cancelled.